StatementCheap

Refund Policy

Last updated 2026-10-29

We want you to pay only for conversions that work. Here is exactly when we give money or pages back, and how to ask.

The short version

  • Failed conversions are never charged. There is nothing to request.
  • Page packs: full refund within 14 days of purchase if you used fewer than 20% of the pack's pages.
  • Subscriptions: cancel anytime. We refund the latest charge if you ask within 7 days of it and converted fewer than 50 pages in that billing period.
  • Wrong results: if a conversion is wrong and we can't fix it, we refund those pages.

Page packs

If you bought a page pack and used fewer than 20% of its pages, you can get a full refund within 14 days of purchase. For the 150-page pack, that means fewer than 30 pages used. After 14 days, or once you've used 20% or more of the pack, pack purchases are not refundable. Pack pages don't expire, so there's no rush to use them.

Subscriptions

Canceling

You can cancel a monthly or annual plan at any time from the billing portal. Your plan stays active until the end of the period you already paid for, and you won't be charged again.

Refunding the latest charge

If you ask within 7 days of your latest subscription charge, and you converted fewer than 50 pages in that billing period, we will refund that charge. This applies to the first charge and to renewals, on monthly and annual billing. When we refund a subscription charge, we also cancel the subscription and remove that period's remaining plan pages.

Earlier charges, and charges where 50 or more pages were converted, are not refundable, but you can always cancel to stop future charges.

Conversions that come out wrong

Every conversion is checked against the statement's balances, and we flag rows that don't add up. If a conversion is wrong and we can't fix it, we refund those pages by crediting them back to your account.

To report one, use the contact form and tell us the date of the conversion, the bank, the number of pages, and what's wrong. Because we don't keep a copy of your file, we may ask for details that help us reproduce the problem.

Failed conversions

If a conversion fails, for example because the file is password-protected, isn't a statement, or couldn't be read, you are not charged for it. Pages are only used when a conversion succeeds.

Free pages

The 5 free pages per day cost nothing, so there is nothing to refund. They are also the best way to check how well StatementCheap reads your bank's statements before you pay.

How to request a refund

  1. Send a request through the contact form, using the email address on your StatementCheap account.
  2. Tell us what you bought and roughly when.
  3. We check the request against the rules above and reply by email.

Approved refunds are issued through Stripe to the original payment method. Stripe typically takes 5 to 10 business days to return the money, and your bank or card issuer may take longer to show it.

If something went wrong, please contact us before filing a chargeback with your bank. We can usually sort it out faster.

Your legal rights

This policy adds to your rights. It doesn't limit any refund or cancellation rights you have under the consumer protection laws where you live.

Changes

We may update this policy. Changes don't affect purchases made before the update date shown at the top of this page.

Contact

Questions about a charge or a refund? Use the contact form. Current prices are on our pricing page.